Privacy, Cookies and Terms of Business
What information do we collect about you?
At Tamworth Fireplace Ltdwe collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete contact forms, provide feedback and participate in competitions. Website usage information is collected using cookies.
The data we collect includes:
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website.
Tamworth Fireplace Ltdwill not share your information for marketing purposes with any other companies.
In processing your order, you will make your credit/debit card payment with our payment partners. No payment data is stored on the Tamworth Fireplace Ltd website.
We would like to send you information about products and services of ours, which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: Tamworth Fireplace Ltd, Unit 9, Sterling Park, Claymore, Tame Valley Ind Estate, Tamworth, Staffordshire, B77 5DQ
We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information please visit http://www.allaboutcookies.org
We use the following Cookies on our website:
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
How to contact us
• by email: firstname.lastname@example.org
• or write to us at: Tamworth Fireplace Ltd, Unit 9, Sterling Park, Claymore, Tame Valley Ind Estate, Tamworth, Staffordshire, B77 5DQ
Terms of Business
Making A Purchase
We accept all major credit cards.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone 01827 250799 fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We will only deliver goods to the billing address on the order.
Delivery time estimations are quoted in working days (not including Saturdays, Sundays or public holidays) Delays in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only.
We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we, or our suppliers, are temporarily out of stock or the item ordered is a special order, we will notify you of this position and you should allow up to 28 days for dispatch of the goods.
If you require your products by a specific date, provided we are able to obtain the products we can arrange an express overnight delivery for an additional charge. Please add this information into your delivery instructions when placing your order.
Please note: Standard delivery is to ground floor only with a one man delivery, if you have any special requests for delivery (for example if you live in a flat) please make us aware of this at time of purchase and we shall endeavour to arrange a special delivery for you. This may come with an additional charge if a two man team is required. Please contact us for further information.
Certain items will be delivered on a pallet. In these cases, the driver is only able to leave the item outside your house. You must make your own arrangements for unpacking the pallet and taking the product into your home.
If you are unable to accept delivery on the day we have agreed, please notify us as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee. All pallet deliveries will be booked-in by the freight company prior to delivery. If there is no one to accept the delivery on the agreed day, a re-delivery charge will be made.
You should examine your goods within 24 hours of delivery to check for any damage or missing items or incorrect parts. If you receive goods in a damaged condition, missing or incorrect parts, please make a note of this on the dispatch note and notify us of this by phone, email or letter within 48 hours from receipt of goods.
If you find any damage or discover that parts are missing or incorrect after delivery, you must contact us within 48 hours. We will not accept liability for any claims for goods which are damaged, incorrect, shortage or with missing parts which are not notified within a reasonable time after the goods were delivered. For damage claims we will require photographic evidence sending and a description of the damage by email.
We will not be responsible for compensating you for any losses you may suffer due to incorrect items sent, damaged items or faulty goods once installation has commenced. All goods must be thoroughly checked by a responsible person within 24 hours of receipt and it is deemed that you have accepted all goods once installation has commenced.
Where goods have been ordered without the required accessories to install the goods purchased, e.g. a spacer kit for an electric fire or flue pipe for a stove, we cannot be held responsible for this and a delivery charge will therefore apply. We would strongly advise you to ensure you have everything you require before proceeding to purchase any goods from us to avoid unnecessary additional costs thereafter.
It is your responsibility to ensure that we can deliver to your address. We are not responsible for any failure to deliver to addresses that cannot be accessed.
Due to insurance guidelines, delivery personnel are unable to enter private residences. Delivery will be to the kerbside of the delivery address subject to access. The recipient of the products is responsible for any additional lifting once the delivery has been made.
If there is no one present to accept the delivery after it has been booked in or a delivery is refused for any reason other than damage or incorrect goods, we will need to make an additional handling charge for re-delivery. Should no-one be available to take the re-delivery we may cancel the order and refund your money, excluding any delivery charges.
We deliver your order right away. We will normally send your order to you in 28 business days.
Unfortunately we are unable to ship outside the UK mainland.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK 20% VAT is added. This is included in the pricing.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee as long as they are returned in the original condition.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.
Any goods returned should be in the original packaging.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.